On Demand Webinar:
Mapping the Perfect Customer Experience
Beyond Clinical Care – How to Define “Customer Experience”

 

Most industries outside of healthcare think of the customer experience as starting before the first purchase. While today, many in healthcare think the experience starts when a patient walks in the doors, it actually starts well before that. In this session, we will define the term “Customer Experience”, the business impact of achieving the Perfect Customer Experience, and the role all departments — not just clinical — play into creating lifetime customers.

Learning Points

  • How to actively engage with and attract patients before their first encounter
  • How to get disparate business operations working together
  • How to capture and standardize metrics across the health system to measure the customer experience