On Demand Webinar
Arm Your Liaisons: Preparing for Meaningful Provider Conversations


When you often only have a handful of face-to-face interactions with providers a day, you need to make the most of each conversation–whether that’s to better understand referral activity, capture feedback and issues, or follow up on previous conversations. The Arm Your Liaisons webinar series continues by building off the foundation of part one with a deep dive into strategies liaison teams should use when preparing for various outreach activities. This session will help liaison teams and managers identify their best next action for outreach and meaningful conversation paths.

Watch the second session to understand:

  • How to prepare differently with in-network PCP outreach and out-of-network credentialed specialists as two uniquely important targets
  • Key questions and conversation paths to move the needle on referral goals
  • Real-life examples of how a data-driven approach completely flips conversations on their head