Evariant Engagement Center
Marketing Connect

Drive market growth with Engagement Center Marketing Connect. Discover how the Evariant solution seamlessly integrates call center activity with healthcare marketing initiatives.

Read about the Future of Engagement Center

 

What can you do with Engagement Center Marketing Connect?

                 

Track and follow-up on
inbound marketing
campaign inquiries

 

Prioritize outbound
calls with scoring

 

Cross-sell and upsell
other services

 

Efficiently determine
marketing campaign ROI

 

Streamline class and
event registration

 

Marketing Campaign Response and Inquiry Capabilities

Fully integrate call center activity with the Evariant healthcare CRM solution for a holistic view of the consumer’s marketing campaign involvement. Agents can deliver on-the-fly, highly personalized call center interactions, and thereby earn the right to proactively cross-sell and upsell services that meet the caller’s needs.

Benefits of Engagement Center Campaign Response & Inquiry include:

  • Triggered campaign follow-up
  • Inbound marketing response tracking
  • End-to-end workflow automation from queue segmentation to case generation
  • Outbound call campaign queues

Deliver Customer-Centric Experiences with the Call Center

 

Class & Event Registration Capabilities

Centralize and streamline the class and event registration process. Patients, consumers, and physicians will have a single point of contact to register for events and classes managed by the hospital system, and agents can register callers with the click of a button. Get the most up-to-date and accurate record counts by synchronizing online registration forms.

Physician Referral & Request helps grow revenue by:

  • Matching patients to the best provider based on individualized needs
  • Converting referrals to appointments with scheduling workflow integrations
  • Ensuring compliance with Safe Harbor & Stark Laws
  • Implementing both patient-to physician and physician-to-physician workflows
  • Sending referral details for one or multiple physicians via the callers preferred communication channel in a single transaction

Create Perfect Customer Experiences with Engagement Center