Best Practice Guide – Patient-Centric Care
Patient-centric care focuses on patients’ wants, needs, and preferences to establish partnerships between health systems and patients. Healthcare organizations must provide the specific education and support patients need to make smart healthcare decisions and participate in their own care. Patient-centric care extends to all points patients touch within a health system, from marketing to administration to clinical care.
How to Deliver Customer-Centric Experiences with an Optimized Call Center
If you’re going to commit to providing the highest quality care to customers, you need to proactively build lifetime relationships. Watch the webinar to learn how to create deep, personalized care experiences with customers by leveraging an HCRM-enabled call center, or Engagement Center.