Best Practice Guide – Patient-Centric Care

Patient-centric care focuses on patients’ wants, needs, and preferences to establish partnerships between health systems and patients. Healthcare organizations must provide the specific education and support patients need to make smart healthcare decisions and participate in their own care. Patient-centric care extends to all points patients touch within a health system, from marketing to administration to clinical care.

 

How to Deliver Customer-Centric Experiences with an Optimized Call Center

If you’re going to commit to providing the highest quality care to customers, you need to proactively build lifetime relationships. Watch the webinar to learn how to create deep, personalized care experiences with customers by leveraging an HCRM-enabled call center, or Engagement Center.

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patient-centric care

FAQ Page

What is a Patient-Centric Approach?

 

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patient-centric whitepaper

Whitepaper

A Patient-Centric Approach to Addressing Fragmentation in Healthcare 

 

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Blog

Using Proactive Call Centers to Build Relationships in Healthcare

 
 

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eBook

Beyond the EHR: Cultivating Patient Engagement and Loyalty Through CRM

 

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Webinar

How We Use Big Data Analytics to Create Customer and Patient Intimacy

 
 

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Blog

What is the Patient Engagement Journey and Why is it Important?

 
 
 

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personalized healthcare engagement

Blog

Creating the Perfect Customer Experience with an Engagement Center

 

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Webinar

Beyond Clinical Care – How to Define “Customer Experience” 

 
 

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Blog

The Benefits of Creating and Leveraging Customer Journey Maps

 
 

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