Best Practice Guide – Engagement Center

Traditional call centers often operate within departmental silos, inhibiting patient and physician engagement. An engagement center, on the other hand, taps into opportunities to deliver more personalized forms of communication, improving patient acquisition and retention while promoting proactive population health management across the care continuum.

 

Transforming Yesterday’s Call Center into Tomorrow’s Engagement Center

Download our eBook to discover why health systems are taking a more proactive approach to engagement and are transforming yesterday’s call center into tomorrow’s engagement center.

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traditional call center

Blog

Why the Traditional Hospital Call Center No Longer Does the Job

 

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engagement center brochure

Brochure

Engagement Center Solution
 

 

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Case Study

Case Study: Scripps Health

 

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traditional call center

Webinar

How Penn Medicine Transformed the Call Center Experience

 

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engagement center brochure

Blog

Creating the Perfect Customer Experience with an Engagement Center
 

 

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Blog

Boosting Patient Engagement with CRM and Call Center Integration

 

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personalized healthcare engagement

Blog

Arming the Marketer: Partnering with the Engagement Center

 

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right call to action

Blog

How a Patient Engagement Center Boosts Population Health 

 

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engagement center demo vingette

Demo Vignette

A True 360-Degree View for Patient Engagement

 

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