Transforming Yesterday’s Call Center into Tomorrow’s Engagement Center
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Health systems must capitalize on every patient and consumer interaction—from fielding the first inquiry to actively supporting proactive health, ongoing care, and recovery—to achieve a “trusted provider” status in the eyes of consumers and patients. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands.
Download your free copy of this eBook to learn why sophisticated health systems are transforming yesterday’s call center into tomorrow’s engagement center.
Why you want to read this eBook:
Learn how call service representatives (CSRs) can further personalize interactions, across channels, and educate callers.
Understand how the contact center can be a strategic asset in the shift to proactive population health management (PHM)
Identify opportunities to apply engagement center concepts to enhance clinical care, as well as customer acquisition and retention