Healthcare Marketing Statistics You Need to Know

close up group of businessman use stylus pen for explaining dashboard about company's profit monthly on tablet and businesswoman holding report paper for collaborate work at meeting event , business finance conceptIn this changing healthcare environment, providers are faced with a series of difficult questions. Is my organization doing enough to keep up with the times? Are our marketing efforts capturing the patients we need? Are they engaged throughout their care journey? Are we using the right channels and the right technology to deploy campaigns? 

There are many factors that influence the state of modern healthcare. Government policy is a piece of this equation, as is a greater degree of collaboration between providers and payers. Health systems are also able to leverage increasingly sophisticated, big data-powered technologies that provide detailed and valuable insights into demographic propensities, care outcomes, and population health.  

Health systems are continuing to have conversations around healthcare consumerism, the spread of value-based care, and the power of using high-quality data in AI and machine learning solutions that benefit providers, marketers, and researchers alike. Plus, health systems will reach patients through new channels – everything from video clips on social media newcomer TikTok to personalized display ads and adaptive email campaigns. 

With the healthcare environment in constant flux, it’s important to periodically perform a gut check on your organization’s strategy. To assist in this analysis, we’ve compiled a list of recent healthcare marketing statistics that are worth a second look.  More

Rachel Neely

Rachel Neely

VP of Customer Success at Evariant
Rachel Neely is the VP of Customer Success at Evariant. In this role, she serves as a healthcare marketing expert, guiding clients through collaborative workshops, identifying and reconciling points of ROI, overseeing the usability of Evariant products and solutions to ensure they meet client-specific needs, and collaborating with Physician, Engagement, and Marketing Practice Leaders to build new assets, frameworks, and points of view. Rachel holds a BA in Communication from Purdue University with specializations in Advertising and PR.
Rachel Neely

Why Marketers Should Take a Closer Look at the Patient Journey

When a person falls ill or needs medical attention, he or she goes to visit a doctor. Right? 

Most of the time. But the reality is that, in today’s world, not all consumers prioritize healthcare. Other demands come first: jobs, children, aging parents and grandparents, mortgages, loans, the cost of putting food on the table. Plus, “Doctor Google” opens up a world of home remedies and not-so-accurate diagnostic tools, prompting many to try to take matters into their own hands. 

A study conducted in 2018 found that 44 percent of Americans don’t regularly visit their primary care physician for financial reasons. A different study by the Kaiser Family Foundation found that nearly one in four women (23 percent) have delayed or put off a doctor’s appointment simply because they could not find the time. 

Health systems can’t control every factor influencing this new wave of consumer behavior. What they can influence, however, are the experiences they create for patients – from the very first touchpoint. This is why nimble healthcare marketing teams pay close attention to patient journey maps
More

Rachel Neely

Rachel Neely

VP of Customer Success at Evariant
Rachel Neely is the VP of Customer Success at Evariant. In this role, she serves as a healthcare marketing expert, guiding clients through collaborative workshops, identifying and reconciling points of ROI, overseeing the usability of Evariant products and solutions to ensure they meet client-specific needs, and collaborating with Physician, Engagement, and Marketing Practice Leaders to build new assets, frameworks, and points of view. Rachel holds a BA in Communication from Purdue University with specializations in Advertising and PR.
Rachel Neely

Make the Move: Transform Your Marketing Department into a Marketing Center of Excellence

Healthcare Digital MarketingThere are hundreds of reasons to rethink a hospital marketing team strategy or structure, but perhaps none better than this simple realization: Our campaigns aren’t making an impact.

In today’s healthcare landscape, the old, traditional tactics won’t cut it, nor will simply dipping your toe into digital advertising. Similarly, neither will old, traditional (read: siloed) structures. 

Healthcare consumers demand experiences not all that different from what they get from disruptive brands in retail – like Amazon, Apple, and Trader Joe’s. They can pick and choose the providers they see and hospital facilities they use based on previously ‘healthcare-irrelevant’ factors, such as convenience, atmosphere, and degree of personalization. In other words, customer experience matters. 

More

Rachel Neely

Rachel Neely

VP of Customer Success at Evariant
Rachel Neely is the VP of Customer Success at Evariant. In this role, she serves as a healthcare marketing expert, guiding clients through collaborative workshops, identifying and reconciling points of ROI, overseeing the usability of Evariant products and solutions to ensure they meet client-specific needs, and collaborating with Physician, Engagement, and Marketing Practice Leaders to build new assets, frameworks, and points of view. Rachel holds a BA in Communication from Purdue University with specializations in Advertising and PR.
Rachel Neely

5 Game-Changing Hospital Marketing Trends to Watch in 2020 and Beyond

hospital marketingNothing has spurred more change in the healthcare industry than the recent transition to a value-based model for patient care. As explained by Michael Porter in his well-known article for the New England Journal of Medicine, value is dependent on “results, not inputs” in this new mode of healthcare: It is “measured by the outcomes achieved, not the volume of services delivered, and shifting focus from volume to value is a central challenge.” 

What this means is that healthcare organizations must entirely restructure their approach to success. While cost-consciousness will always be important, an organization’s ability to provide consistently positive patient outcomes ought to be the number one priority. In turn, marketing teams should dedicate time to refreshing hospital branding and messaging so that it focuses less on quantity of available services and more on long-term patient care outcomes.  

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Rachel Neely

Rachel Neely

VP of Customer Success at Evariant
Rachel Neely is the VP of Customer Success at Evariant. In this role, she serves as a healthcare marketing expert, guiding clients through collaborative workshops, identifying and reconciling points of ROI, overseeing the usability of Evariant products and solutions to ensure they meet client-specific needs, and collaborating with Physician, Engagement, and Marketing Practice Leaders to build new assets, frameworks, and points of view. Rachel holds a BA in Communication from Purdue University with specializations in Advertising and PR.
Rachel Neely

The 7 Rules of Patient Engagement: Building Lasting Relationships

Individualization at scale. You’ve likely heard the phrase at least once or twice in recent years. It’s a rising buzzword in the marketing world, and it’s proven to be valuable for all industries and verticals.  

“Individualization is the new personalization,” reads the title of an article published by TargetMarketing in January 2018. To summarize: How and why consumers (and patients) take action is specifically tied to their interests as individuals. In order to achieve individualization, businesses must deliver content experiences to a segment of one. The experiences must be optimized in real-time based on the actions and preferences inextricably tied to that customer’s identity.

Engaging a consumer in a retail environment isn’t all that different from engaging a patient in a healthcare program – and, in fact, the healthcare industry is uniquely poised to rise above other industries when it comes to engagement simply because one’s health and wellness is an innately personal (and, therefore, individualized) topic.

More

Rachel Neely

Rachel Neely

VP of Customer Success at Evariant
Rachel Neely is the VP of Customer Success at Evariant. In this role, she serves as a healthcare marketing expert, guiding clients through collaborative workshops, identifying and reconciling points of ROI, overseeing the usability of Evariant products and solutions to ensure they meet client-specific needs, and collaborating with Physician, Engagement, and Marketing Practice Leaders to build new assets, frameworks, and points of view. Rachel holds a BA in Communication from Purdue University with specializations in Advertising and PR.
Rachel Neely