Transform Your Traditional Call Center into a Strategic Patient Engagement Engine
What can you do with the Evariant Engagement Center?
Physician & Facility
Class & Event
Inbound & Outbound Marketing Campaign Inquiry Management
Appointment Scheduling Management
Complaint & Compliment Management
Outbound Reminded Care & Post Discharge Calls
Fully Engage with Comprehensive Caller Profiles
The Evariant Engagement Center puts the right information at the fingertips of the call center agent through an “engagement hub” that centralizes all of the patient, consumer, or provider data alongside past inquiries and call center activities, including class and event registrations, campaign inquiries, provider referrals, and appointment scheduling requests. Agents can easily respond to inquiries across multiple channels, improving the overall engagement experience.
Shift to Proactive Population Health Management
Call centers often operate in silos where agents are reactionary and do not have the tools to view detailed information about the caller. The Evariant Engagement Center taps into opportunities to deliver relevant and personalized content, and enables agents to proactively connect with target groups of individuals across the risk spectrum and care continuum. The Engagement Center is powered by the Evariant Patient Marketing solution (CRM) to deliver a 360 degree robust profile about the caller to the agent.
Quick Follow up with Marketing Automation Integration
Leveraging a seamless integration with Salesforce Marketing Cloud, agents can quickly respond to requests and send follow-up communications. Delivering tailored and personalized messages to your consumers and patients, allowing real-time interactions with your content, can boost engagement levels and increase patient loyalty.
Measure results and track ROI
With access to a complete caller profile, agents can close the loop on marketing activities and engage in more meaningful interactions with each individual. By uniting inbound and outbound campaigns with informed interactions, you can simplify the attribution of clinical and financial outcomes to campaign initiatives. Pairing the Evariant Engagement Center with Evariant Marketing not only yields greater engagement and loyalty but also ensures best possible downstream ROI.