Support

Evariant is committed to making implementation and adoption of our healthcare analytics platform a success through sustained, proactive support. The Evariant Support Group is staffed with a US-based staff of support analysts that manage support tickets through submitted online support requests. In addition, we also have a team of Customer Success Managers that proactively track user activity and adoption and an online knowledge base to further support users 24/7/365.
 

Client Support & Technical Advancement

The Evariant Client Support & Technical Advancement (CSTA) goes beyond standard system maintenance of an enterprise software product.  Evariant helps our client’s increase the worth and effectiveness of our solutions through value-added offerings included in the CSTA package, which includes:

•   Priority Service Benefits
•   System & Security Monitoring
•   Software releases
•   Customer Support
•   US Support and Industry Experts
•   Call-Tracking Repository

 

Accessing Support

Help is always just a button click away. Users have the ability to submit help tickets without ever leaving the Evariant platform. In addition to contacting our Support team, who is ready to help you get the most out of the platform, the Evariant Academy offers self-service resources. The Evariant Academy house reference materials, online tutorials, and FAQ’s to help support all levels of users on the Evariant platform.

 

Our Model

Our support model is based on multiple tiers of support so that simple inquiries can be answered quickly and more complex issues may be escalated as needed to technical or product resources. As escalation occurs, you will be notified of changes and updates so that you are aware of the status of your inquiry.

 

Shared Knowledge

Our Support Group frequently reviews ticket inquiries to create new FAQs and Knowledge Base articles for issues/questions we believe are beneficial to all platform users.