By Jane Weber Brubaker
Managing change is hard, even for innovative organizations like Boston Children’s Hospital. “That’s something I hear in all the businesses I’ve worked with, from GE to Cigna to here,” says William Gagnon, senior director of global digital strategy and customer engagement at Boston Children’s.
Change is risky, and healthcare organizations are risk-averse for a good reason: People’s lives are at stake. But resisting change has its own set of perils. Even if you’re ranked #1 like Boston Children’s, if your competitors out-innovate you and start solving stakeholder pain points, you could be left behind. So how do healthcare organizations overcome resistance and embrace meaningful change? More