There’s a new sheriff in the U.S. healthcare landscape: the consumer.
A recent survey from PricewaterhouseCoopers shows today’s consumer is displeased with the overall healthcare experience, craving greater transparency, value, and customer service from providers.
“The healthcare market as we know it is being upended, and the consumer is in the driver’s seat,” notes PwC.
So what’s the solution to driving better patient engagement and increased satisfaction in healthcare? Let’s take a look.